Shipping policy

Palm Grace does not offer standard shipping through the website. Customers may provide their delivery location and any relevant delivery instructions in the order notes during checkout.

After an order has been placed, Palm Grace will contact the customer to confirm the delivery details and applicable delivery cost. Delivery will be arranged only after the customer has approved the delivery charge.

READY-MADE ORDERS

Ready-made products are prepared for delivery after payment has been confirmed. Palm Grace will contact the customer to arrange delivery.

CUSTOM AND PERSONALISED ORDERS

Production begins after payment, artwork submission and approval of the final branding details. The applicable production timeline will be communicated to the customer.

Once the order is ready, Palm Grace will contact the customer to confirm the delivery location, delivery cost and arrangement.

DELIVERY INFORMATION

Customers are responsible for providing an accurate delivery location, telephone number and any useful directions. Palm Grace is not responsible for delays or additional delivery costs resulting from incorrect or incomplete information.

Delivery times may vary depending on the customer’s location, courier availability, traffic, weather conditions and other circumstances outside Palm Grace’s control.

FAILED DELIVERY

If delivery cannot be completed because the customer is unavailable or the information provided is incorrect, the customer may be required to pay another delivery charge before a new delivery is arranged.

CONTACT

For questions about an order or delivery, please contact Palm Grace using the contact details provided on our website.